Shipping Policy

Below you will find the average delivery time for all our items:

- Once an order is placed, it takes 1-3 business days to process the order. If you order during the week, it takes one business day, but if you order on a Friday evening or at the weekend, it may take a little longer. - Once your order is processed, it will be shipped, and there is an average delivery time of 8-12 business days. 

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions, please do not hesitate to contact our customer service team. Below we explain in more detail how your order will be processed and delivered.

Placing an order The ordering process at Vera Brisbane is as simple as possible. First, you need to go to a product page and add the desired product to your shopping cart. You do this by clicking on the black “Add to Cart” button. Here it is important to check that you have chosen the right products and sizes. If everything is correct, click on the “Checkout” button. On the next page, you need to enter your address details. Make sure that all the information is correct. We would like to point out that all shipments are completely free. Since we want to show our customers how much we value them, we always cover the shipping and delivery costs. You can now continue by clicking on the “Pay now” button. You have the option to choose between different payment methods. At Vera-brisbane, all payment options are SSL encrypted, which means that you can always rely on a secure payment environment. Credit card (AMEX, Mastercard, Maestro, Visa - EPS - Instant Once you have selected your desired payment method, click "Submit order" and you will be redirected to your selected payment method. Follow the instructions on this page to complete your order. In the unlikely event that there are any problems with your order, you can always contact us.

Shipping costs We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is also no minimum order amount required. Sending an order Have you found the perfect look or accessory on our website? Then you probably want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible. To ensure that we can charge fair prices for our products, we have chosen to accept large order quantities and ship all packages at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world. Please note: Like many other online stores, we are very busy and delays may occur. Please be aware of this when placing your order. We will do our best to ship your package as quickly as possible. To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.